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    FAQ

    Quick Help Guide

    Know the Hospital

    Learn more about our facilities, specialties, and services

    We offer multi-specialty services including Neurosurgery, ENT, Pediatrics, Gynecology, Orthopedics, General Surgery, Dental, and more.

    Currently, Gautam Hospital is NABH certified, applied for accrediation ensuring quality care and patient safety as per national healthcare standards.

    Yes, our emergency services are available 24/7 with on-call doctors and medical staff ready to assist.

    Yes, we have a 24/7 in-house pharmacy for patients and attendants.

    Yes, we provide free parking space for both patients and visitors within hospital premises.

    Booking & Visits

    Everything you need to know about doctor visits and appointments

    You can book an appointment by calling the hospital, visiting the reception desk, or through our online form on the website.

    Yes, walk-ins are allowed, but prior appointments are recommended to reduce waiting time.

    No, you can directly consult our specialists without a referral.

    You can call the hospital helpline or visit the reception to reschedule or cancel your appointment.

    Timings & Availability

    Know when to visit for consultations and services.

    OPD hours are from 9:00 AM to 2:00 PM and 5:00 PM to 7:00 PM, Monday to Saturday.

    Some departments may operate on Sundays or holidays for emergencies. It’s best to call in advance.

    Visiting hours are from 4:00 PM to 6:00 PM daily. One visitor is allowed per patient during this time.

    Yes, both our pharmacy and diagnostic lab services operate on weekends as well.

    Admission Process

    A quick guide to getting admitted and discharged smoothly.

    Please carry a valid ID proof, insurance/TPA card (if applicable), previous reports, and any ongoing prescriptions.

    Once the doctor approves discharge, the billing team will process your final bill. A discharge summary will be provided before the patient leaves.

    You can collect them at the time of discharge or later from the records department upon showing your hospital ID.

    Yes, one attendant is allowed to stay with the patient in most cases.

    Insurance & Cashless Facility

    Details about health insurance, Ayushman Bharat, and TPA tie-ups.

    Yes, we are empanelled under the Ayushman Bharat (PM-JAY) scheme.

    Yes, we provide cashless hospitalization for patients covered under partnered insurance companies and TPAs.

    We are associated with multiple TPAs. You can check the TPA list at our reception or TPA help desk.

    Submit your insurance documents at the TPA desk. Our team will assist in processing the pre-authorization from your insurer.

    Tests & Check-ups

    Get information about lab tests, scans, and preventive care.

    We offer a wide range of diagnostics including blood tests, X-ray, ultrasound, ECG, and more.

    Yes, we have preventive health packages. Visit the reception for package details and pricing.

    You can book directly at the lab counter, through the OPD, or via a doctor’s prescription.

    Reports are available at the diagnostics desk. You’ll be informed when they are ready for pickup.

    Help & Feedback

    We're here to help—reach out with your concerns or suggestions.

    You can speak to the Patient Care Officer or leave feedback at the reception desk.

    Call our helpline number or visit the reception for immediate assistance.

    Yes, we welcome feedback to improve our services. Drop your suggestions in the feedback box or via email.

    Yes, our website includes a contact and feedback form for your convenience.

    Gautam Hospital, a trusted multispecialty hospital in Rudrapur, is committed to delivering quality healthcare with compassion. We offer advanced diagnostic facilities, expert medical consultation, and comprehensive treatment across various specialties to ensure better health outcomes for our patients.

    Contact Details

    Day or night, Gautam Hospital is always open—because your health doesn’t wait, and neither do we.