Terms & Conditions – Gautam Hospital, Rudrapur

Gautam Hospital, Rudrapur (“Gautam Hospital”) offers online and offline medical services including clinical consultations, teleconsultations, appointment booking, and payment processing (“Services”) through its website [https://gautamhospital.net] and other authorized platforms (collectively referred to as the “Website”).

These Terms & Conditions govern all interactions and transactions related to the Services. Please read these terms carefully before using our Services. By proceeding to access or use the Services, you agree to be bound by these terms.

1.  Nature of Services

• The Services offered via our Website are intended for basic consultation, appointment scheduling, and follow-up. They are not a substitute for in-person clinical evaluations.
• Gautam Hospital advises users to rely on the Services only after understanding the suitability for their needs.

2. Availability, Appointments, Rescheduling, and Cancellation

• Services are offered for various specialities as per availability.
• Appointment confirmation is subject to the availability of the concerned physician or required diagnostic facility.
• Time slots are indicative and may vary due to medical exigencies.
• No-shows at the scheduled appointment time shall be treated as cancelled.
• Gautam Hospital reserves the right to reschedule or cancel any appointment without prior notice.

3. Information Submission & Confidentiality

• Users must upload accurate and complete personal and clinical details including age, gender, past medical records, and reports.
• Incomplete, false, or misleading information may result in cancellation of services without refund.
• Gautam Hospital may use the submitted data for diagnosis, research, internal records, audits, and compliance purposes.
• An OTP may be shared for login or record access. You are responsible for keeping your login credentials and OTP confidential.
• Gautam Hospital is not liable for disclosure caused due to user sharing their credentials or OTP with others.

4. Modes of Consultation

• Services are provided via video consultation or in-person consultation.
• The quality of video consultations depends on your internet and device compatibility.
• No physical examination is possible in video consultations; clinical advice is based solely on information provided by the user.
• Gautam Hospital is not responsible for misdiagnosis due to inadequate/incomplete data from users.
• Services should not be used for emergency or life-threatening medical conditions.

5. Cookies & Data Tracking

• Gautam Hospital may use cookies to personalize user experience and monitor activity for analytics purposes.
• By using the Website, you authorize the use of cookies and similar tracking technologies.

6. Service Fees & Prescriptions

• Services are subject to consultation or diagnostic charges as specified during appointment booking.
• Prescriptions will only be shared post successful completion of consultation and payment.
• All payments must be made using authorized payment gateways only.

7. Payments & Refund Policy

• Online payment can be made via net banking, debit/credit cards through secure payment gateways.
• Gautam Hospital shall not be liable for payment issues caused by incorrect card details or unauthorized use.
• Refunds are applicable only in cases of:
  • Doctor or hospital-initiated appointment cancellation.
  • Unavailability of prescription post successful consultation.
• Refunds will be processed within 15 working days.

8. Privacy Policy

• Personal data collected may include contact info, demographic details, medical records, profile image, and usage patterns.
• Sensitive personal data (as per applicable laws) is handled securely and only used for:
  • Delivery of services.
  • Internal research and analytics.
  • Compliance and legal obligations.
• User-provided data is voluntary. Use of the platform implies consent to store and use the data as per policy.

9. Communication & Contact

• Our representatives may contact you via phone, email, or SMS for service-related communication, follow-ups, or support.
• All medical and service-related conversations will be confidential and secure.

10. Indemnity

• You agree to indemnify and hold Gautam Hospital and its staff harmless from any claims, losses, or damages arising out of:
  • Incorrect clinical data submission.
  • Misuse of the platform or payment method.
  • Misinterpretation of medical advice or prescriptions.

11. Disclaimer

• All services are provided “as is”. Gautam Hospital disclaims all warranties of accuracy, reliability, or suitability of the Services for a particular purpose.
• Gautam Hospital is not liable for misuse or unauthorized access to user data by third parties.

12. Limitation of Liability

• Gautam Hospital shall not be liable for indirect, incidental, or consequential damages arising out of the use of Services or Website.
• Hospital reserves the right to refuse Services if any unethical or illegal activity is suspected.

13. Modification of Terms

• These terms may be revised at any time without prior notice.
• Your continued use of the Website implies acceptance of the updated Terms & Conditions.

14. Legal Jurisdiction

• These Terms are governed by Indian law. Any dispute shall be subject to the jurisdiction of courts in Rudrapur, Uttarakhand.
• You affirm that you are of legal age and competent to enter into these Terms.

15. Contact Us

For queries or clarifications, please contact us at:

Phone: +91- 8171519629
Email: care@gautamhospital.net
Website: https://gautamhospital.net

By using this Website or clicking “I Agree,” you confirm that you have read, understood, and agreed to these Terms & Conditions